These terms form the full agreement between you and spi9 for use of the platform at spi9.pro. By registering an account, depositing funds, or placing a bet, you confirm you have read and accepted every section below. If anything is unclear, contact our 24/7 live chat before you play.
Eligibility & Account Registration
spi9 is open to players who are resident in Bangladesh and are at least 18 years old. When you sign up, you confirm that both conditions are true. We may ask for proof at any time.
- You must be 18 or older. Players under 18 are not permitted under any circumstances.
- Each person may hold only one spi9 account. Duplicate accounts will be closed, and balances may be forfeited.
- The name, date of birth, and contact number you register must match your official identity documents.
- Accounts registered using false information are void. Any winnings generated on a fraudulent account will not be paid out.
- Corporate or business accounts are not permitted. spi9 is for individual players only.
If you are unsure whether you qualify, reach out to live chat before creating an account. Creating an account when ineligible will result in permanent closure with no refund on deposits.
Account Rules & Security
Your spi9 account is personal to you. You are responsible for all activity that takes place under your login, whether or not you authorised it.
Keeping your account safe
- Never share your password, PIN, or one-time codes with anyone, including spi9 staff. We will never ask for your password.
- Use a strong, unique password and enable any two-step verification options available in your account settings.
- Log out after every session on shared or public devices.
- Report any suspected unauthorised access to live chat immediately.
Name and contact details
Your registered name must match the name on the payment account you use to deposit and withdraw. Mismatches will cause withdrawal delays and may require additional verification. Update your contact number and bKash/Nagad account details promptly if they change.
Deposits, Withdrawals & Limits
spi9 processes all transactions in BDT (৳). Funds are credited to your spi9 wallet immediately after a successful transfer via bKash, Nagad, Rocket, Upay, or Bank Transfer.
| Transaction Type | Minimum | Maximum (Daily) | Processing Time |
|---|---|---|---|
| Deposit | ৳200 | No single-transaction cap | Within 1 minute |
| Withdrawal | ৳500 | ৳195,000 | Within 7 minutes |
Payment method rules
- You may only withdraw to a payment account registered in your own name. Third-party withdrawals are blocked.
- Bank Transfer withdrawals may take longer during national bank holidays.
- spi9 does not charge deposit fees. Any mobile-money operator fee is charged by that operator, not by spi9.
- Deposits made in error cannot always be reversed. Contact live chat within 10 minutes if you transfer funds to the wrong number.
First-time withdrawals: Your first withdrawal may take up to 6 hours while our team completes an initial account review. After that, standard processing resumes at under 7 minutes.
Bonus & Promotion Rules
All spi9 bonuses carry a wagering requirement before the bonus amount and any winnings generated from it can be withdrawn.
| Bonus Rule | Detail |
|---|---|
| Welcome Bonus Rate | 155% on your first deposit |
| Maximum Bonus Cap | ৳13,500 |
| Minimum Deposit to Qualify | ৳200 |
| Wagering Requirement | 11× (bonus amount) |
| Validity Period | 7 days from bonus activation |
| Reload Bonus | 10% on eligible subsequent deposits |
| Daily Cashback | 1.5% on net losses (Bronze tier and above) |
How wagering works
If you deposit ৳1,000 and claim a 155% welcome bonus of ৳1,550, you must wager ৳1,550 × 11 = ৳17,050 on qualifying games before you can withdraw the bonus or any winnings from it. Your real-money balance is always available for withdrawal at any time, subject to the transaction limits above.
- Only one welcome bonus per player, per household, and per device.
- Bonuses not used or wagered within 7 days expire automatically.
- spi9 reserves the right to cancel a bonus if it suspects misuse, including collusion or arbitrage betting.
- Promotional terms for individual campaigns (such as cricket season offers) are published on the relevant promotion page and supplement these general bonus rules.
Game Rules & Fair Play
All games on spi9 are supplied by licensed third-party providers including Evolution, JILI, Pragmatic Play, Red Tiger, Ezugi, and Spribe. Each game has its own rules published within the game interface. The RTP figures shown on game listings are the theoretical long-run return percentages set by the provider.
- Game outcomes are determined by certified random number generators. spi9 does not interfere with results.
- In the event of a software fault, any affected rounds will be declared void and stakes returned.
- Bets placed after a sporting event has concluded will be voided.
- Live casino table limits are set by the provider and displayed in the game lobby before you join a table.
Prohibited Conduct
The following actions will result in account suspension, forfeiture of balance, or permanent ban from spi9:
- Opening more than one account to claim duplicate bonuses.
- Using bots, automated scripts, or any software that places bets without manual human input.
- Coordinating bets with other players to exploit bonus terms or guarantee outcomes (bonus abuse).
- Using stolen, borrowed, or fraudulently obtained payment credentials.
- Attempting to launder money through the platform in any way.
- Providing false information during registration or KYC verification.
- Threatening, harassing, or abusing spi9 support staff.
spi9 shares information about confirmed fraud cases with relevant payment providers and industry bodies in Bangladesh.
Platform Liability
spi9 provides the platform on an "as available" basis. We work to maintain uptime, but we cannot guarantee uninterrupted access.
- spi9 is not liable for losses caused by internet outages, mobile network failures, or device issues on your end.
- If a system error results in an incorrect credit to your account, spi9 may reverse that credit at any time, even after it has been wagered.
- Promotional material (including banners, social posts, and push notifications) is for general guidance. If it conflicts with these written terms, the written terms take precedence.
Account Suspension & Closure
spi9 may suspend or close an account without prior notice if we have grounds to believe these terms have been breached.
What happens to your balance
If your account is closed due to a breach, the available real-money balance (minus any disputed bonus funds) will be reviewed within 14 days. Legitimate balances will be returned to the original payment method. Funds linked to fraudulent activity will be forfeited.
Closing your account yourself
Contact live chat at any time to request voluntary closure. If you are closing your account for responsible-gaming reasons, we will apply a cooling-off period and can direct you to self-exclusion tools. See our Responsible Gaming page for details.
Changes to These Rules
spi9 may update these terms at any time. When material changes are made, we will post an updated date at the top of this page. Your continued use of the platform after an update means you accept the revised terms. If you disagree with a change, close your account before the update takes effect.
Minor clarifications or corrections do not require individual notification. Major structural changes (such as new wagering requirements or withdrawal limits) will also be communicated via the spi9 website announcement banner.
Getting Help
For questions about your account, a specific transaction, or how a rule applies to your situation, the fastest route is spi9's 24/7 live chat available directly on the website. Our team responds in English and can assist with:
- Bonus eligibility and wagering progress
- Deposit and withdrawal status
- KYC document submission and review status
- Responsible gaming limits and self-exclusion requests
- Technical faults during a game session
Live chat is the only official support channel. spi9 does not operate any email address for support, and any external accounts claiming to represent spi9 are not authorised.