Privacy Policy

Who Runs spi9

spi9 operates the online gaming platform at spi9.pro, serving adult players in Bangladesh. When this policy says "spi9", "we", or "us", it refers to the entity that owns and operates spi9.pro. By creating an account, making a deposit, or simply browsing the site, you agree to the data practices described in this document.

Data We Collect From You

We collect only what we genuinely need to run your account, process payments, and comply with anti-fraud requirements. The table below breaks this down clearly.

We do not collect your social media passwords, your contacts list, or any biometric information beyond document photos submitted for identity verification.

Why We Process Your Data

Every piece of data has a specific purpose. We do not process information out of habit or for vague "analytics" goals.

Running your account

Your registration details let us create a unique account, verify your age (players must be 18 or older), and ensure you can log in securely. Without this, there is no account to protect.

Processing deposits and withdrawals

Payment data is essential for routing your bKash, Nagad, Rocket, Upay, or Bank Transfer transactions. Deposits arrive within 1 minute; withdrawals process within 7 minutes once approved. We retain transaction records to resolve any disputes and to satisfy anti-money-laundering obligations.

Identity verification (KYC)

Before your first withdrawal, spi9 requires a valid NID, Passport, or Driving Licence. The review takes up to 24 hours. This step protects you from unauthorised withdrawals and keeps the platform secure for everyone.

Fraud prevention and platform integrity

Device and IP data help us detect unusual login patterns, bonus abuse, and multi-accounting. Responsible gaming settings — deposit caps, session timers, self-exclusion — are stored so we can enforce them reliably on your behalf.

Customer support

Chat and ticket records let our 24/7 support team see the history of your issue without asking you to repeat yourself every time you open a new conversation.

When We Share Information

spi9 does not sell your personal data. We share it only in these limited situations:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to complete a transfer.
• Game providers: Evolution, Red Tiger, JILI, Spribe, Pragmatic Play, and Ezugi receive a session token and your account currency. They do not receive your name or payment details.
• Fraud and compliance tools: Third-party identity verification and anti-fraud services may receive your document images and device fingerprint to validate your identity.
• Legal requirements: If a court order, regulatory directive, or law enforcement request legally requires disclosure, we will comply and, where permitted, notify you.

All third parties we work with are contractually required to protect your data and use it only for the stated purpose.

How Long We Keep Records

We keep account and transaction data for as long as your account is active and for a minimum of five years after closure. This period covers potential regulatory audits and dispute resolution windows. Responsible gaming records are kept for the same period to prevent re-registration during a self-exclusion. Chat and support logs are retained for two years. If you request account deletion, we will erase data we are not legally required to retain within 30 days of the request.

Security Measures on spi9

spi9 uses SSL/TLS encryption across the entire site — including the login page, deposit forms, and game sessions. Passwords are stored as one-way hashes; our staff cannot read your password. KYC documents are stored in an access-controlled environment separate from your gameplay account. We perform regular security audits and patch critical vulnerabilities within 48 hours of discovery.

Cookies and Tracking

spi9.pro uses cookies to keep you logged in between sessions, remember your language and display preferences, and measure which pages players visit most. We use three categories of cookies:

• Essential cookies: Required for login sessions and payment forms to function. You cannot opt out of these while using the site.
• Analytics cookies: Aggregate, anonymised data on page visits and feature usage. No personal identifiers are sent to analytics providers.
• Marketing cookies: Used only if you arrived through an affiliate link. These record the referral source so bonuses are credited correctly. You can decline these without affecting gameplay.

You can clear cookies at any time through your browser settings. Clearing essential cookies will log you out of your spi9 account.

Your Rights as a Player

Regardless of where you are in Bangladesh, you have these rights over the data spi9 holds about you:

• Access: Request a copy of all personal data we hold on your account.
• Correction: Ask us to fix inaccurate details — for example, a misspelled name or outdated phone number.
• Deletion: Request erasure of data we are not legally required to keep (see the retention section above).
• Restriction: Ask us to pause processing while a correction request is under review.
• Objection: Object to processing for direct marketing purposes. We will stop immediately.
• Portability: Receive your account data in a machine-readable format (CSV or JSON).

To exercise any of these rights, open a Live Chat conversation and state your request clearly. We aim to respond within 10 business days.

Players Under 18

spi9 is strictly for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately through Live Chat. We will close the account and delete all associated data within 48 hours of a confirmed report.

Changes to This Policy

We update this policy when our data practices change or when regulations require it. The "Last updated" date at the top of this page will reflect any revision. For significant changes — ones that affect how we use your payment data or identity documents — we will send a notification to your registered mobile number at least 7 days before the change takes effect. Continued use of spi9 after the effective date means you accept the updated terms.

Get in Touch

If you have a question about this privacy policy, want to exercise one of your data rights, or need to report a security concern, our team is available around the clock.

• 24/7 Live Chat: The fastest way to reach us — open the chat widget on any page of spi9.pro.
• Support ticket: Submit a detailed request through the Help Centre for formal data requests (access, deletion, portability).

We do not publish a contact email address. All formal requests are handled through the Live Chat and ticket system to keep your account secure.