Our Commitment to Players
spi9 operates for adult players in Bangladesh who choose to play for entertainment. Gaming should stay fun — it should never become a way to pay bills, recover losses or escape everyday stress. When it starts to feel that way, that is the moment to pause and use the tools this page describes.
spi9 builds responsible gaming controls directly into every account. These are not buried in a settings menu: you can reach them from your profile at any time, without needing to contact customer support first. The controls are free, immediate and permanent where the policy requires.
Gambling is not a source of income. Every game on spi9 — slots, fishing, live casino, sports — involves real financial risk. Never play with money set aside for rent, food, medical care or family needs.
Warning Signs Worth Knowing
Problem gambling rarely announces itself clearly. It tends to grow gradually. The list below is not a diagnosis — it is a prompt to reflect honestly on your own habits.
- Chasing losses: You deposit again immediately after a losing session, hoping to "win it back."
- Time blindness: You regularly lose track of how long you have been playing.
- Borrowing to play: You have used bKash, Nagad or a loan to fund a deposit you could not otherwise afford.
- Hiding activity: You delete transaction history or avoid telling family how much you spent.
- Neglecting priorities: Work, study or family time suffers because of time spent gaming.
- Irritability when offline: You feel restless or anxious when you cannot access your account.
- Failed attempts to cut back: You have decided to stop or reduce but found you could not.
If two or more of these sound familiar, the responsible thing to do is use the self-exclusion tool described below — before the situation gets worse.
Limit and Control Tools
spi9 provides several account-level controls. All changes to limits that make them stricter take effect immediately. Changes that relax a limit go through a 48-hour cooling period — this delay is intentional and cannot be waived.
| Tool | What It Does | Takes Effect | How to Reverse |
|---|---|---|---|
| Daily Deposit Limit | Caps the total amount you can deposit in a 24-hour window. | Immediately when lowered | 48-hour waiting period to raise |
| Weekly Deposit Limit | Sets a seven-day ceiling on deposits across all payment methods. | Immediately when lowered | 48-hour waiting period to raise |
| Session Time Reminder | Sends an on-screen alert after a set duration (30 min, 1 hr, 2 hr). | Next session | Adjustable at any time |
| Cool-Off Period | Locks your account for 24 hours, 7 days or 30 days. No deposits or bets during that period. | Immediately | Expires automatically; cannot be cut short |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently. | Within 24 hours of request | See section below |
To apply any of these controls, go to Account Settings → Responsible Gaming inside your spi9 account. If you have trouble locating the setting, contact our 24/7 Live Chat and ask the agent to apply the limit on your behalf — they can do this in real time.
Self-Exclusion: How It Works
Self-exclusion is the strongest tool available. When you request it, spi9 will suspend your account, cancel any pending bonuses and prevent new deposits. Existing balances can be withdrawn after the account review is complete.
Duration options
- 6 months — the minimum period.
- 12 months
- 24 months
- Permanent — cannot be reversed under any circumstances.
How to request self-exclusion
- Open spi9 Live Chat and type "self-exclusion request."
- Confirm your account username and chosen duration.
- The agent will confirm closure within 24 hours.
- You will receive a confirmation message on the mobile number linked to your account.
After a temporary self-exclusion period ends, you may apply to reopen your account. spi9 will ask you to review your situation before reactivation. For permanent exclusion, reopening is not possible — this is by design, to give the commitment real weight.
Keeping Minors Off the Platform
spi9 does not allow anyone under 18 years old to open an account or play any game. Age verification is required before the first withdrawal. Accepted documents include a National ID Card (NID), Passport or Driving Licence.
If you share a device with family members under 18, take these steps to prevent accidental access:
- Use a strong, unique password for your spi9 account and do not save it in the browser on shared devices.
- Log out completely after every session — do not rely on session timeout.
- Enable your device's screen lock or parental controls so children cannot access apps or browsers unsupervised.
- Keep the spi9 app installed only on your personal phone, not a family tablet or shared device.
If spi9 has reasonable grounds to suspect an account is being used by a minor, the account will be suspended immediately pending identity verification. Any balance will be held until the check is resolved.
Getting Help and Support
If you are concerned about your own gambling habits — or someone else's — talking to someone is the right first step. spi9's 24/7 Live Chat team is trained to listen without judgment and to apply any account control you request on the spot.
Beyond the platform, the following types of support are available in Bangladesh:
- Family members: Tell someone you trust what you are going through. Keeping it private usually makes it harder to change.
- Mental health professionals: Behavioural addiction is a recognised condition. Doctors and counsellors in Dhaka and other cities can help.
- spi9 Live Chat: Available every day, around the clock. Ask for the responsible gaming team if you need a more detailed conversation.
spi9 provides 24/7 Live Chat. If you are in a difficult moment right now, open the chat and ask for help. The team can apply a cool-off or self-exclusion within minutes.
Questions About Our Policies
1 Can I lower my deposit limit without talking to support?
Yes. Go to Account Settings → Responsible Gaming and set the amount you want. A lower limit takes effect immediately. If you want to raise it later, there is a mandatory 48-hour delay.
2 What happens to my balance if I self-exclude?
Your existing withdrawable balance remains accessible. After the account suspension is confirmed, you can request a withdrawal through Live Chat. Pending bonuses that have not met the ×11 wagering requirement will be forfeited.
3 Can I reopen an account after a 6-month self-exclusion?
Yes, for temporary exclusions. After the period ends, contact Live Chat to request reactivation. The team will ask a few questions to confirm you have considered the decision carefully. Permanent exclusions cannot be reversed.
4 Does a cool-off period block withdrawals?
A cool-off period blocks deposits and bets. Withdrawals of an existing balance can still be processed during the cool-off period. Standard withdrawal processing takes up to 7 minutes via bKash or Nagad.
5 I think someone underage is using my account. What should I do?
Contact spi9 Live Chat immediately. The team can place a temporary hold on the account while you secure access. Change your password and enable two-factor authentication. If the account was accessed by a minor, report it honestly — spi9 will not penalise you for coming forward.
6 Are the deposit limits applied across all payment methods?
Yes. The daily and weekly deposit limits apply to the total deposited across bKash, Nagad, Rocket, Bank Transfer and Upay combined. You cannot work around a limit by switching payment methods.
Ready to play with the right controls in place?
Set your deposit limit before you start. A few seconds now can prevent a lot of stress later.